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It’s a win-win: cost savings, better quality and security

When this Large European Automotive Distributor chose CDW and Aura to provide a full IT and print service nationwide, the immediate savings and benefits were impressive – while an ‘as a service’ model offered impressive scope for continuous improvement.

Follow-me print for efficiency and security

Online dashboards for control and visibility

20% annual cost savings

Business Challenge

One of the UK’s largest distributor of car and light commercial vehicle parts, had multiple sites with individual print contracts and various multifunctional products in place, including desktop printers, which the company had identified as expensive to run. Additionally, there was a desire to improve pricing consistency, waste control, and security around print production.

This client’s wider objectives were to improve their customer service nationwide through improved quality print, create better control and visibility of this cost centre, significantly reduce the level of hardware down-time and reactive service call-outs, as well as boosting employee productivity and satisfaction.

Aura Solution

An initial 12-month period achieved effective results and produced data which was used to set out the next steps; a future state strategy was then established to provide a scalable and consistent service across the UK. This included a full redesign and refresh of tired assets (1,500 new devices rolled out across the country), a 20% consolidation of the head office, distribution functions, and implementation of secure follow-me printing, in line with General Data Protection Regulations (GDPR).

Working in partnership, CDW and Aura initially performed a thorough review of all locations, to design a company-wide print and document management programme, before following up with a ‘service take-over’ of the entire existing print and IT estate, focused at first on quick wins for all the key challenges.

The implementation of the Aura IT and print solution resulted in 30% reduction of print hardware and an annual cost saving of 20% , as well as increased print quality and waste control.

Following this initial period, the client decided to transition from the original transactional acquisition model to Aura’s ‘print as a service’ option, for its better suitability in supporting growth and change management, through greater scope for continuous improvement.

Today, the business enjoys the extensive benefits of a joined-up IT and print programme, and a true partnership with Aura.

"Working with CDW on this project alongside Aura, it was a true collaboration of valued partners, not just a supplier via a tender process"

Head of IT

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